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Brand Values - Laddering

  • Description
  • Laddering is a quantitative and qualitative technique for identifying and measuring personal values of relevance to consumers when making consumption decisions. Combining aspects of motivation and cognitive structure, the Laddering technique permits a qualitative interpretation of discourse, combined with a quantitative measure of the relevance of each chain of attributes, benefits and values.

    MultiFocus is recognized as a specialist in Laddering. It launched the technique in the 1997 ESOMAR Congress in Rio de Janeiro with the paper “Laddering – An efficient tool for the formation of product positioning strategies and ways of communication" and has since undertaken more than 30 projects using it.


  • Survey Objectives
    • Finding out about the competitive space of different products and brands
    • Building the brand value architecture of a product or service
    • Seeking paths for the development of new products, brands and packaging
    • Discovering the identity of a brand and its consumers
    • Defining the universe of values that the brand represents

  • Measures Tested
  • Analyzing the consumer’s motivation for a determined consumer behavior, taking into account the link between:

    Motivação do consumidor
  • Data Collection
  • In-depth Personal Interviews


  • Minimum Recommended Sample
  • 30 In-depth Personal Interviews, with at least 10 for each profile to be analyzed


  • Duration
  • 4 to 6 weeks